Same problem here. On the inside of the Guild Wars CD jewel case, there was a note saying that the Access Key is supposed to be scratched off with a coin. Someone had apparently gone and covered that with a piece of strong tape, and despite doing everything I could to avoid this, removing the tape ended up pulling off bits of code. I attempted to deduce the garbled characters, but the online Access Key verifier apparently has locked me out after three failed tries and the official FAQ has no info on this kind of problem. Very, very frustrating! I already know I'm in for a return trip to the store where I purchased it, but only after a 24-hr wait for a response to my ticket.
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